Support
Talk to a human.
Email support@ferrith.ai and we aim to reply within one business day, Monday to Friday. Every plan gets the same response target — it does not depend on what you pay.
What to include
Your workspace name
The organisation name you signed up with. If you never got as far as creating one, the email address you used is enough.
The reference from the error
Some errors show a reference id. Quoting it lets us find the exact request in our logs rather than reconstructing what happened.
What you were doing
The page you were on and what you clicked. A screenshot helps — but never send us a password or a payment card number, and we will never ask you for either.
Payment problems
If a payment failed or a card expired, you can usually fix it yourself under Billing without waiting for us. Email us if that does not clear it.
Other ways to reach us
Sales and Dedicated capacity
For pricing, procurement, security questionnaires or a dedicated deployment, email sales@ferrith.ai.
Something urgent and account-breaking
Use the same address and put URGENT in the subject. We do not run a 24/7 on-call rota, and we would rather tell you that than imply one.